ABSTRACT
Recent research has documented the immediate negative impact of the COVID-19 pandemic on household and business consumption, but there is still limited investigation into the medium-term effects in specific consumption categories. This paper addresses this gap using a vector autoregression analysis of a system of aggregated consumer final demand across Australia. We highlight the importance of studying a demand system, as opposed to investigating independent consumption categories, due to the interactive evolution of consumption during the pandemic. Modelling the paths of various consumption categories in response to shocks from one another, we find that, despite the large and abrupt shocks to consumption during the first two quarters of 2020, most categories reverted to pre-COVID levels when restrictions were lifted. Importantly, transportation had the largest and most persistent decline. Overall, shocks to sectors other than food, alcohol and education were outside the counterfactual forecast confidence intervals estimated based on pre-COVID information. © 2023 The Authors. Economic Papers;A journal of applied economics and policy published by John Wiley & Sons Australia, Ltd on behalf of The Economic Society of Australia.
ABSTRACT
The recurring outbreak of COVID-19 has witnessed community group purchasing return to the mainstay of national consumption. The paper conducted a questionnaire survey on consumer groups with experience in community group purchasing to explore the influencing factors of customer satisfaction in developing community group purchasing. The evaluation index system was determined based on the CCSI model, and the entropy weighting method was used to determine the index weights. Multidimensional regression analysis was used to verify the influencing factors of consumer satisfaction and their magnitude. The results show that expected satisfaction, perceived value, perceived quality, and platform image all have a positive influence on consumer satisfaction, and there is a meaningful relationship between consumer satisfaction and consumer loyalty. Multidimensional enhancement of consumer satisfaction can drive the sustainable development of community group purchasing. © 2022 ACM.